*NOTE If you choose the wrong delivery area in the above selection.   You are subject to charge in that area via a mobile terminal for credit card and debit and cash upon arrival of our delivery driver.   You may be contacted to give you a heads up.  It is your responsibility to select the correct delivery area.  It effects our overall service for the delivery driver having to use more gas than intended, the delivery standard of our food is also effected in choosing the incorrect area.  Thank  you for your understanding.

[Privacy Policy listed below Guarantee Policy]

Guarantee Policy

Our mission is to make each and every occasion with us an enjoyable and memorable experience by offering the highest quality fresh products and exemplary service. In the event that we do not get it right, we offer the following guarantee:

Service Guarantee

We promise, subject to the restrictions set out below, that we will be at your door or lobby with your order within the time limit given to you when you place your order. For typical orders the Service Guarantee is 20 – 40 minutes, but the guarantee availability and time varies depending on a number of factors. If we are not at your door or lobby within 45 minutes you will receive a $10 credit towards your next order placed with Creekwood Pizza.

Restrictions

The Service Guarantee is currently offered in all markets we serve. The Service Guarantee is not offered on all orders. For example, larger orders take longer to prepare and cook and therefore will not be guaranteed. You will be informed as to whether or not the guarantee applies at the time you place your order. Creekwood Pizza  reserves the right to remove the guarantee at any time and for any reason whatsoever in its sole discretion including, but not limited to, inclement weather, technical problems or restaurant related issues. Drivers never pay for any resolution under the guarantees. The start and end times of the guarantee will be the current time at Creekwood Pizza call centre. Any dispute as to the applicability of a guarantee will be determined by Creekwood Pizza in its sole discretion.

In order to be eligible for the guarantee a complaint must be received by Creekwood Pizza on the day the order is placed, otherwise Creekwood Pizza will no longer be obligated to honour the guarantee.

Satisfaction Guarantee

In addition to the Service Guarantee, if you are not satisfied with the quality of an item in your order, are missing an item from your order or are delivered the wrong item, we offer one of two resolutions depending on the type of item in issue (the “Satisfaction Guarantee”). We will replace the item in issue or provide a credit for use on your next order. Products which are replaced are not subject to the Service Guarantee, but will be replaced as soon as is practical.

The Satisfaction Guarantee applies to orders placed at least one hour before closing. Orders placed in the last hour of operation may be dealt with the next day and will be resolved by the issuance of a credit.

Any credits given may be used on the next order placed with Creekwood Pizza  and may not be used on the order resulting in the credit and may not be converted to cash or other consideration. Credits must be used within six months of the date they are granted or they will become null and void and will no longer be available for use by the customer. In the event that the credit expires, the customer will not be entitled to any further compensationment and ideas.

 

Privacy Policy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.

1. Introduction

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

2. Identifying Purposes

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

3. Consent

By agreeing to the terms and conditions the information collected in your email section, You understand and agree that Creekwood Convenience Store, anyone acting on behalf of Creekwood Convenience Store, and Creekwood Convenience Store licensees, successors, and assigns, shall have the right, where permitted by law, to print, publish, broadcast, distribute, and use in any media now known or hereafter developed, in perpetuity and throughout the World, without limitation, your entry, name, portrait, picture, voice, likeness, image, statements about the Campaign, and biographical information for news, publicity, information, trade, advertising, public relations, and promotional purposes. without any further compensation, notice, review, or consent.

4. Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

5. Limiting Use, Disclosure and Retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law.

6. Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

7. Safeguarding Customer Information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

8. Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

9. Customer Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

10. Handling Customer Complaints and Suggestions

You may direct any questions or enquiries with respect to our privacy policy or our practices by

contacting:

Surinder or Raj at our store phone number.

Additional Information

Cookies

A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience.

Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.